19971 Privacy Policy — How Your Information Is Protected
This page sets out our full policy on how personal data is collected, used, and protected on the 19971 platform. By using the platform, you are deemed to have accepted this Privacy Policy.
What Information We Collect and Why
Account & Identity Information
During registration, we collect basic information such as your name, mobile number, date of birth, and address. This data is essential for creating your account, verifying your identity, and delivering our services. 19971 never collects more personal information than necessary, and no collected data is sold to third parties without the user's consent.
Device & Browser Information
When you access the platform, your IP address, browser type, operating system, and device model are automatically recorded. This information is used for security monitoring, fraud prevention, and improving the user experience. Device data is stored separately unless linked to personally identifiable information.
Payment & Transaction Data
When deposits or withdrawals are made via bKash or Nagad, we collect the transaction amount (BDT), date, and transaction reference. Full bank account numbers and PIN numbers are never stored. Payment data is transmitted over encrypted connections and retained securely for the required compliance period.
Usage Data & Logs
We collect usage data such as pages visited, time spent, games or markets participated in, and click patterns. This information helps us analyze and improve platform performance. It is processed in aggregate and not directly linked to your personal identity.
Purpose and Scope of Data Use
19971 uses collected data only for specific, legitimate purposes. The primary uses are outlined below:
- To create, verify, and manage your account.
- To process all financial transactions, including deposits and withdrawals.
- To detect and prevent fraudulent activity.
- To improve platform functionality and enhance the user experience.
- To meet applicable legal requirements and fulfill regulatory obligations.
- To provide customer support and assistance.
Marketing communications will only be sent to users who have given their consent, and you may unsubscribe at any time.
Cookies & Tracking Technologies
The 19971 platform uses session cookies, persistent cookies, and similar technologies. Session cookies are deleted when you close your browser, while persistent cookies remain for a set duration.
Cookies are used for purposes including: keeping you logged in, saving language preferences, security verification, and analyzing platform performance. You can disable cookies through your browser settings, though doing so may affect some platform features.
Sharing Data with Third Parties
19971 does not sell or rent users' personal data to third parties. However, limited information may be shared in the following circumstances:
- Authorized mobile banking partners for payment processing.
- To comply with legal obligations or court orders.
- At the request of relevant authorities in connection with fraud investigations.
- In the event of a change in platform ownership, with the incoming management entity.
Your Rights Over Your Data
You may request a copy of the information 19971 holds about you at any time. Simply email our support team and the data will be provided within the designated timeframe.
If your account contains incorrect or outdated information, you may request a correction. With valid supporting evidence, updates will be made promptly.
Once your account is closed and the applicable legal retention period has passed, you may request permanent deletion of your personal data.
In certain circumstances, you may request that we limit how your data is processed — particularly when it comes to marketing communications.
You may request a copy of your data in a readable format and ask for it to be transferred to another platform.
Data Storage, Security & Policy Updates
Security Measures
19971 employs industry-standard security technology to protect your data. All sensitive information is stored and transmitted in encrypted form. Access controls ensure that only authorized staff can access data on a need-to-know basis. In the event of a security breach, affected users will be notified as soon as possible.
Data Retention
Data is retained for the duration of your active account and for the legally required period following closure. Financial transaction records are kept for the prescribed timeframe in accordance with applicable regulations in Bangladesh.
Policy Updates
19971 may update this Privacy Policy at any time. For significant changes, a notice will be posted on the platform and may also be sent to your registered mobile number. Continued use of the platform after any changes constitutes your acceptance of the updated policy.
Contact Us for Privacy Inquiries
If you have any questions about this Privacy Policy or wish to exercise your rights regarding your data, please contact us directly. Email us at [email protected] with "Privacy Request" in the subject line. Our team is ready to assist you.